VIP PACKAGING

VIP1

Name of package: Acoustic Experience

Description of package: 

• One (1) Premium Reserved - OR - General Admission Ticket

• Access to Private 2-Song Acoustic Performance

• One (1) Commemorative, Signed VIP Laminate

• One (1) VIP Exclusive Merch Gift

• Early Merchandise Shopping Opportunity

• Venue First Entry 

VIP2

Name of package: First Entry Merch Package

Description of package:

• One (1) Premium Reserved - OR - General Admission Ticket

• One (1) VIP Exclusive Merch Gift

• One (1) Commemorative VIP laminate

• Early Merchandise Shopping Opportunity

• Venue First Entry

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Legal language for packages:

All package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 237 Global. VIP instructions will be sent via email no later than three days (3) prior to the concert. If you do not receive this email three days (3) prior please email info@237global.com. All packages and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP package items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for individual contact requirements where applicable. 237 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your VIP package elements, or have not received your package information within three days (3) of the concert date, please email info@237global.com. 

SWEETLAND FAQ's:

Who should I contact with ticketing related questions?  

• Please call Freshtix at 678-701-6114 or go to support.freshtix.com

Does a child need a ticket?

• Yes, every person who attends an event for which tickets are sold must have a valid ticket in order to gain admission.

How many people can sit at a table?

• Sweetland offers Terrace Box tables. They are sold as a whole table and seat six.

What if I buy a ticket and cannot attend?

• No refunds or exchanges will be offered in the event you are unable to attend an event. If an event is cancelled or rescheduled, tickets may be refunded at the original point of purchase.

What if it rains?

• All events at Sweetland are held rain or shine. No refunds or exchanges will be offered in the event of rain. While we prefer you bring a raincoat or poncho, small umbrellas are allowed at certain shows. We encourage guests to please monitor the weather and dress accordingly.

Are there handicap accessible seats?

• Sweetland Amphitheatre is completely wheelchair accessible for all guests with disabilities. You can purchase accessible seats and companion seats online at Freshtix,<https://www.freshtix.com> our ticketing partner. Please click here to view our Seating Chart.<https://www.sweetlandamp.com/plan-your-visit/seating-chart/>

What is allowed on the General Admission lawn?

• Blankets and low profile, beach-style chairs are allowed on the lawn. Because of the natural slope of the lawn,  tables are NOT permitted.

What happens if an event is cancelled or postponed?

• In the event that an event is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Sweetland Amphitheatre website, Facebook and Instagram pages. Please be aware that there is no way to contact individual ticket holders other than local media. If an event is cancelled, refunds will be available at the original point of purchase only. Customers that purchased tickets through Freshtix online should be refunded automatically within a week of canceling the event. Customers who purchased tickets through the Box Office must return to the Box Office with their tickets and the original method of payment to receive a refund. If the event is rescheduled, tickets purchased for the original date will be honored on the new event date. In most cases, refunds will also be available at the original point of purchase up until the new event date has passed.

When does the box office open?

• The Box Office opens three hours prior to the gate time on the night of the performance and remains open until approximately 30 minutes after the headliner begins. In order to expedite the ticket purchasing process on the night of an event, the Box Office will only sell night-of tickets.

Can I leave the show and then re-enter?

• Re-entry is strictly prohibited. Guests who need to leave and re-enter should contact a Guest Services representative for assistance and exceptions may be made on a case-by-case basis as determined by the representative or by the Amphitheatre General Manager or her designee.